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How Can We Help Today?

Owned and operated by Hydra Ease, our team is ready to answer questions about massage chairs, saunas, and red light therapy.

We typically respond within 24 hours
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Email
support@hydraease.com
Within 24 hours
Phone
(555) 000-0000
Mon-Fri, 9 AM - 5 PM EST
Live Chat
Chat with our team during business hours
Quick replies during hours
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S. (excludes AK/HI). Larger items like massage chairs, barrel saunas, and infrared saunas may ship via freight carrier, and we will provide tracking once your order is on its way.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. If you ordered a larger item like a sauna or massage chair, freight tracking details will be included as well. Feel free to email us if you need any help locating your shipment.

What is your return policy?

We offer 30-day returns on eligible items. If something does not meet your expectations, please contact our team and we will walk you through the return process. For full details on eligibility and conditions, please refer to our Return Policy page.

Can I exchange an item for a different model?

We are happy to help with exchanges within our 30-Day Returns window. Whether you want to swap a red light therapy mat size or try a different massage chair model, contact us and we will coordinate the details. Please review our Return Policy for specific exchange guidelines.

How do I choose the right massage chair for my space?

Each massage chair listing includes dimensions and recommended room clearance so you can plan ahead. Consider the available floor space, reclining distance, and any doorway measurements for delivery. If you need help comparing models, our team is happy to walk you through the options.

What is the difference between infrared saunas and barrel saunas?

Infrared saunas use infrared panels to warm the body directly at lower ambient temperatures, while barrel saunas use a traditional heater to heat the air inside the curved wood enclosure. Your choice depends on the experience you prefer and the space you have available. Our product pages include detailed specs to help you compare.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Massage Chair Question
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Red Light Therapy Info
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Responsive Support

Our team aims to answer every email and call within one business day.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

30-Day Returns

Not the right fit for your home? Our return window gives you time to decide with confidence.

Free Continental Shipping

Free shipping on most orders within the Continental U.S., from compact mats to full-size saunas.